Privacy policy.
Effective Date: November 18th, 2018
Sol Organics (also known as Sol Ghee Byron Bay) respects your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make purchases on our website(s), including www.solorganics.com.au.
By accessing our sites, you agree to the collection and use of your personal information in accordance with this policy.
1. Information We Collect
We collect personal information that you provide to us when using our sites, including but not limited to:
Personal Information: Name, email address, mailing address, phone number, and payment information (credit card or PayPal details).
Usage Data: Information about how you interact with our website, including IP addresses, browser types, referral pages, and browsing activity.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our sites. These technologies help us track usage patterns and personalize your experience.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
Order Processing: To process and fulfill your orders, including shipping and payment processing.
Customer Support: To respond to your inquiries, provide customer service, and resolve any issues related to your orders.
Marketing and Promotions: To send you promotional materials, newsletters, or offers that you have agreed to receive. You can opt out of marketing communications at any time by following the unsubscribe link in the emails or contacting us directly.
Website Improvement: To monitor and improve our website, products, services, and user experience based on feedback and usage data.
Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal requests.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers for the following purposes:
Payment Processors: To process payments securely (e.g., credit card or PayPal providers).
Shipping Providers: To ship products to you (e.g., couriers or postal services).
Analytics Services: To improve our site and track website usage (e.g., Google Analytics).
Legal Compliance: In certain circumstances, we may disclose personal information to comply with a legal obligation, enforce our policies, or protect the rights, property, or safety of our users.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our sites. Cookies are small files that are stored on your device when you visit our website. These cookies help us remember your preferences, personalise your experience, and gather data on how our website is used. You can choose to disable cookies through your browser settings, but this may affect some website functionality.
5. Data Security
We take the protection of your personal information seriously and implement appropriate security measures to prevent unauthorised access, disclosure, alteration, or destruction of your data. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
6. Your Rights
As an individual based in Australia, you have certain rights regarding your personal information, including:
Access and Correction: You have the right to access, correct, or request deletion of the personal data we hold about you. You can do this by contacting us directly.
Opt-Out: You can opt out of receiving promotional emails or marketing communications at any time by using the unsubscribe link in the emails or by contacting us directly.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes.
7. Third-Party Links
Our sites may contain links to third-party websites. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our sites are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under the age of 16, we will take steps to delete the information as soon as possible.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes to this policy will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Email: info@solorganics.com.au
Address: Mullumbimby, NSW, Australia