Refund Policy

SHIPPING

Orders are dispatched within 1 to 3 business days of purchase (excluding weekends and public holidays).

Delivery within Australia usually takes 3 to 9 business days after dispatch, depending on your location. Parcels to WA, NT, Tasmania and remote areas can take longer.

Shipping is calculated at checkout based on the weight of your order and your delivery address. Orders over $250 ship free to most Australian addresses; very heavy orders and some remote locations may still be charged.

We currently ship within Australia only.

You will receive a confirmation email with a tracking number once your order has shipped.

RETURNS & REFUNDS

Because our products are consumable food items, we are only able to accept returns for products that arrive damaged or faulty. We cannot accept change-of-mind returns for food safety and hygiene reasons.

If your order arrives damaged or faulty, please contact us within 14 days of delivery at info@solorganics.com.au with your order number and a photo of the damaged item, and we will arrange a replacement or refund.

To be eligible, the issue must be reported within the 14-day window and the product must still be in its original packaging.

LATE OR MISSING REFUNDS

Once your return is approved, refunds are processed back to your original payment method within 5 business days. If you haven't received your refund after that time, please check with your bank or card provider first, as there is often some processing delay on their end, before contacting us.

This policy does not affect your rights under the Australian Consumer Law.

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Refund Policy

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